Planned data maintenance on November 15
We’re upgrading our database infrastructure to make your data faster and safer. Some services will be unavailable or read-only for up to four hours. No action is required, and your data will not be lost.
Maintenance window
02:00 – 06:00 UTC
Starts in
Affected services
| Service | Impact | Details |
|---|---|---|
| Web dashboard | Unavailable | 02:30–05:00 UTC. You will see a maintenance page. |
| Public API | Read-only | GET requests work. Write requests return a 503 error until 05:00 UTC. |
| Data exports and reports | Paused | Scheduled exports will run after the window ends. |
| Billing and invoices | Read-only | You can view invoices but not change payment details. |
| Status page and support portal | Normal | No impact expected. |
What you should do
- Save any work in progress before 02:00 UTC.
- Pause automated jobs that write to the API during the window.
- Plan large exports for before or after the window.
- Let your team know about the downtime.
What we’re doing
- Migrating to a faster storage cluster.
- Rebuilding indexes to speed up search and reports.
- Taking full backups before and after the migration.
- Verifying data integrity before reopening services.
Frequently asked questions
Will I lose any data?
No. We take a full backup before maintenance begins and verify every record after the migration.
What happens to API requests during the window?
Read requests succeed until 02:30 UTC and again from 05:00 UTC for the rest of the window. Write requests fail with a 503 status while services are paused. We recommend retrying with exponential backoff.
What if maintenance takes longer than planned?
We will post updates on our status page every 30 minutes. If the window extends, we will notify all account administrators by email.
Do I need to change any settings or credentials?
No. Your account settings, API keys, and integrations stay the same.
Questions about this maintenance?
Our support team is available 24/7 before, during, and after the window.